We aim to ship orders as quickly as possible. As we are a mobile (floating) business, we cannot always guarantee to be near a Post Office or Shipping Agent. Normally, any order placed by 10am on a working day will be dispatched the same day, although we do need to reserve the right to despatch the next working day if circumstances dictate. Whenever possible, we will try to turn around orders received later than this on the same working day. However, there will be times, especially during the current pandemic, that this may not be possible.
In general, shipping of orders under 2Kg is by 2nd Class Royal Mail. Over 2Kg we will use MyHermes or CollectPlus (depending on area). Where we cannot access a suitable collection point, then shipping will be by Royal Mail. Note that due to their pricing structure, your order may be sent in two parcels! Although you will normally receive your delivery in 2-3 working days, please allow up to 10 working days for delivery of your order. This allows for any problems resulting for staff shortages, etc, by the couriers.
We do offer an “Express Delivery” option. This will be sent either by Royal Mail or MyHermes/CollectPlus for Next Working Day delivery. Please note as above, we cannot guarantee to despatch the same working day as the order is received. If prompt despatch/delivery is an important issue to you, then please phone (07736 009304) or email us first.
You will receive an automatic notification from our ordering system when your goods have been packed and a further notification once they have been despatched. This email will inform you of the shipping method, along with a tracking number. You can use these links below to track your order:
- Royal Mail (Note this will only advise if delivery has been attempted/made, unless you have selected Express Delivery)
Please contact us if your parcel does not arrive within 14 working days of being notified of despatch.
Current Shipping Rates
Correct at 1 Jan 2021
- Standard Shipping: £3.50
- Express Delivery: £15.00
- Free Standard Shipping for all orders over £50!
Note: Dog ID Tags are sent direct from the supplier and postage costs are included in the price.
We try our best to make our shipments as environmentally friendly and responsible as possible. Therefore, we reuse boxes and packaging that have been used to send goods to us wherever possible. Whilst we may reuse plastic packaging that has been sent to us, as far as possible we try to avoid purchasing plastic packaging. We are, however, finding it quite a challenge to source cost-effective environmentally friendly packaging suitable for some of our shipments. We do use purple plastic shipping bags for some orders. These are 100% recyclable, although we are trying to source non-plastic alternatives. If you have any ideas, please let us know!